Privacy policy

Last updated: 6 October 2026

Information we collect

When you place an order or contact us, we receive the information needed to help you, such as your name, contact details, delivery and billing details, order information, and the contents of your message. Payment details are handled securely by our checkout provider and are not stored by SecureNestCollective.

Our website also stores essential information on your device, including your basket, display preference and cookie choice. This keeps the shop working between visits.

How we use your information

We use personal information to process and deliver orders, provide customer support, manage returns and disputes, prevent fraud, meet our legal obligations, and improve the reliability of our store. We do not sell your personal information.

Our lawful bases

We process information when it is necessary to fulfil a contract with you, to comply with the law, or for our legitimate interests in operating and protecting the store and supporting customers. Where consent is required, you may withdraw it at any time.

Who receives your information

We share only the information needed with service providers that help us run the store, take payment, fulfil and track orders, provide website hosting, or handle support. They may use the information only to provide those services or meet their own legal duties.

International transfers

Some service providers may process information outside the UK. Where this happens, we require an approved safeguard, such as UK adequacy regulations or contractual protections.

How long we keep information

We keep order, support and return records only for as long as needed to provide the service, resolve issues and meet tax, accounting and other legal requirements. We then delete or anonymise them.

Your rights

Under UK data protection law, you may ask for access to your personal information, correction, deletion, restriction, transfer, or an objection to certain uses. You may also complain to the Information Commissioner’s Office.

Contact us

To ask a privacy question or exercise your rights, use our Contact us page. We may need to confirm your identity before completing a request.